Notice: As of 30th June 2025, Multi-Factor Authentication (MFA) is now mandatory for all Admin/ID Verifier logins. This does not impact Applicants. Download the MFA setup guide.

Help and support


If you require any assistance with any part of the application process visit our FAQs. These can be accessed once you have logged on. 


If you need any further help or if you would like to use our checking service for your organisation, please call HR advice on 01634 332878 or email dbsadvice@medway.gov.uk